Custom orders are made just for you
All OneClickPackaging products are printed to your size and design. Because they cannot be resold, we can't accept returns or give refunds for a change of mind once production has started. That is why we send a digital proof and 3D mockup for your approval before anything is printed. Please check sizes, spelling, colors and artwork carefully before you approve.
Cancelling an order
- Before you approve the proof: you can cancel free of charge.
- After you approve the proof: the order goes into production and can usually no longer be cancelled. Contact us as soon as possible and we will do our best to help.
When we will reprint or refund
If something is our fault, we will make it right with a free reprint or a refund for the affected items. This covers:
- Printing that does not match your approved proof (for example wrong artwork, text or noticeably different colors).
- Boxes made in the wrong size, style or material compared with your approved order.
- Manufacturing defects, such as poor gluing, cutting or printing faults.
- Damage that happened during shipping.
- Missing items or a short shipment.
What is not covered
- Mistakes that were in the artwork, text or sizes you approved on the proof.
- Small color differences between your screen and printed stock, and normal variation between print runs. For an exact color match, ask for Pantone (PMS) printing.
- Minor variations in quantity that are normal in packaging production.
- Damage caused after delivery, such as improper storage or handling.
How to report a problem
- Email info@oneclickpackaging.com within 14 days of delivery with your name and order details.
- Include clear photos of the issue, the outer shipping cartons and the shipping label.
- Keep the boxes until we have reviewed your claim. We may ask you to return a sample.
We review every claim quickly and will confirm a reprint or refund once it is approved.
Refunds
Approved refunds are made to your original payment method. The time it takes to appear in your account depends on your bank or card provider.
Questions
If you have any questions about an order, email info@oneclickpackaging.com or call +1 307 400 2837. We are happy to help.